Give a User Read Only Access to Uccx

março 01, 2022 Postar um comentário

We went just 8.v to 10.six UCCX just this weekend and I constitute out today from one of our supervisors to telephone call centre seeking CCX historical reports was not working. Then after searching online I find this programme has been deprecated in favor of the Cisco Unified Intelligence...

I seem to be able to login with my user id that is configured equally a Director, Reporting user, supervisor, etc... However, everything that I click on it it said I don't have permissions. I get the same results when I log in with the administrator account on CCX.

The only thing I seem to be able to do with the two accounts is the security > user listing folio. But, in both cases (* user in equally the user) I meet that the user I'grand currently logged in as. And when I check the user and click on edit, all the 'Rôles' checkboxes are grayed out and is the only thing that I can change the text boxes for name, organization, E-post, etc...

So, how tin can I configure users have permissions to access Cisco Unified Intelligence to create & run reports because at the present time, non even the administrator tin can access these pages... ?

Matt, since you upgraded to 8.v to 10.6, I accept a potent feeling that y'all hit the underside of default:

https://BST.cloudapps.Cisco.com/bugsearch/bug/CSCup31962/?reffering_site...

Please note that you must enter same username you lot want should be the Super User CUIC three orders mentioned in the workaround of the defect. In an platonic situation, the CUIC Super user is the user of the Application created during installation and is also used to log in to the Cisco Unified Serviceability on UCCX page

So let's say your Application user is admin and then orders should be as below:

run sql update mmca_propertydef set defaultvalue ='admin'where propertyname =' OAMP. Superuser"

execute sql delete from cuic_data:cuicuser where name ='CUIC\admin' and id! = "1111111111111111111111111111AAAA".

run sql update cuic_data:cuicuser set name ='CUIC\admin' where id = '1111111111111111111111111111AAAA '.

Later you run the workaround, restart the CUIC CLI services below

restarting the service useful Cisco Unified Intelligence Middle Reporting Service

restarting the service useful Cisco Unified Intelligence Heart Maintenance Service

Please notation the higher up workaround must be done on the master server UCCX, but the services must be restarted on UCCX servers (in the case of HA)

Once yous've done everything correct, as noted above, then run beneath command and you should be able to see only one user as CUIC\ which is the superuser

Admin:run sql select * from cuic_data:cuicuser
ID name version description partition defaultgroupid sharingpermission alias firstname lastname emailaddress contactphone timezoneid isactive startoftheweek cuicroles organization
================================ ======= ============== ==================================== ========= ================================ ================= ===== ========= ======== ============ ============ ============ ========= ========== ======== ==============
2543 CUIC\admin 1111111111111111111111111111AAAA it'due south 2222222222222222222222222222BBBB iii Super Admin 127 t 0 default super ambassador
07691D1D1000015300000B0A0AC5B21D 1001 CCX\agent Default 2222222222222222222222222222AAAA 84 0 0 t
5C98465F1000014E000002000AC5B21D 2538 CCX\uccxsup1 Default 2222222222222222222222222222AAAA 84 0 0 t
5C9846661000014E000002010AC5B21D 2539 CCX\gnanesh Default 2222222222222222222222222222AAAA 84 0 0 t
50AAA442100001530000004C0AC5B21D 888 CCX\agent1 default 2222222222222222222222222222AAAA 84 0 0 t
13EBD29A10000150000001D50AC5B21D 2165 CCX\derawat Default 2222222222222222222222222222AAAA 84 0 0 t
B3F9511010000150000000000AC5B21D 1955 CCX\deepak Default 2222222222222222222222222222AAAA 84 0 0 t
D8FA15B010000150000000B80AC5B21D 1904 CCX\uccxagent2 Default 2222222222222222222222222222AAAA 84 0 0 t
FFF60EC710000150000000360AC5B21D CCX\supervisor Default 2222222222222222222222222222AAAA 0 84 Etc/GMT 0 t 1848
CCX\mgogna 461 518DF325100001540000024F0AC5B21D default 2222222222222222222222222222AAAA 84 0 0 t
AB7C313510000151000001220AC5B21D 1580 CCX\agent2 Default 2222222222222222222222222222AAAA 84 0 0 t
Admin:

Concerning

Deepak

Tags: Cisco Support

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i	Connexion Users.Created	XELSYSADM	Th, April x, 2014 13:29 Casablanca	Th, Apr x, 2014 xiii:29	Organization administrator
2	Date of Users.Update	2014-04-10 15:28:53 + 0200	Thursday, Apr 10, 2014 13:29 Casablanca	Th, April 10, 2014 13:29	Organization administrator
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four	Employee number	5678	Th, Apr 10, 2014 13:29 Casablanca	Thursday, April ten, 2014 xiii:29	System ambassador

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Source: https://www.eehelp.com/question/users-of-10-6-uccx-reports-permissions/